Front Office Associate - Guest Services (Daily Worker) at Solaris Hotel

Join Solaris Hotel in the vibrant heart of Kuta, Bali as a Front Office Associate (Daily Worker) and become the face of exceptional hospitality. In this dynamic role, you will ensure seamless guest experiences from check-in to check-out, delivering top-notch service that leaves guests eager to return. As part of our dedicated front office team, you will handle a variety of tasks, including managing reservations, processing payments, and addressing guest inquiries with professionalism and warmth. This is your chance to shine in a bustling hotel environment where your efforts directly impact guest satisfaction and the hotel's reputation.

At Solaris Hotel, we pride ourselves on offering a welcoming atmosphere and a supportive work environment. Our team is at the heart of our guests' experiences, and we are committed to providing continuous training and development opportunities to help you grow in your career. With a focus on customer service excellence, we are looking for a passionate individual who thrives in a fast-paced setting and is dedicated to delivering outstanding service.

Every day, you will interact with guests from around the world, making their stay in Kuta, Bali unforgettable. Whether it's assisting with check-in, providing information about local attractions, or resolving any issues that may arise, your role is crucial in ensuring that every guest feels valued and cared for. Join us and be part of a team that is passionate about hospitality and committed to making every guest's experience exceptional.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-in and check-out processes efficiently and accurately.
• Manage reservations and bookings, ensuring smooth operations with our Property Management System (PMS).
• Process payments and manage guest accounts, utilizing our in-house accounting software.
• Provide exceptional customer service by addressing guest inquiries and resolving any issues promptly.
• Assist with room assignments and ensure rooms are ready for guests upon arrival.
• Maintain a high level of cleanliness and organization in the front office area.
• Collaborate with other departments to ensure seamless guest experiences.
• Adhere to hotel policies and procedures, ensuring compliance with all regulations.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in a front office or customer service role, preferably in the hospitality industry.
• Proficient in using Property Management System (PMS) software, such as Opera or Cloudbeds.
• Excellent communication and interpersonal skills to interact with guests and colleagues effectively.
• Strong organizational skills to manage multiple tasks and deadlines.
• Ability to work in a fast-paced environment and handle multiple responsibilities simultaneously.
• Fluent in English and Bahasa Indonesia, with the ability to communicate clearly and professionally.
• Knowledge of local attractions and services in Kuta, Bali, is a plus.
• Valid ID and work permit for Bali, Indonesia.

🛠️ Keahlian

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