Customer Relations Officer (CRO) - Enhance Client Satisfaction & Loyalty

Join Mimosa Putra Abadi as a Customer Relations Officer (CRO) and play a pivotal role in building lasting relationships with our valued clients. Based in Cikarang Selatan, Jawa Barat, this full-time position offers a dynamic environment where you will be responsible for enhancing client satisfaction and loyalty. As a CRO, you will be the face of our company, ensuring our clients receive exceptional service and support.

At Mimosa Putra Abadi, we are committed to delivering high-quality products and services. Our mission is to exceed client expectations and foster long-term partnerships. In this role, you will have the opportunity to work with a diverse range of clients, using tools like Salesforce and HubSpot to manage and track interactions. Your daily tasks will include resolving client inquiries, providing product demonstrations, and ensuring timely follow-ups.

We are looking for a proactive and customer-centric individual who is passionate about building strong relationships. If you have a degree in Business Administration, Marketing, or a related field, along with 3-5 years of experience in customer service or sales, we encourage you to apply. Join us and be part of a team that values innovation, integrity, and excellence.

📋 Tanggung Jawab Pekerjaan

• Manage and track client interactions using Salesforce and HubSpot.
• Resolve client inquiries and complaints promptly and professionally.
• Provide product demonstrations and training to clients.
• Ensure timely follow-ups and maintain open lines of communication with clients.
• Monitor client satisfaction and feedback, and implement improvements as needed.
• Collaborate with the sales and marketing teams to enhance client engagement.
• Maintain accurate records of all client interactions and transactions.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3-5 years of experience in customer service or sales, preferably in a similar industry.
• Proven track record of building and maintaining strong client relationships.
• Excellent communication and interpersonal skills.
• Proficiency in using Salesforce and HubSpot.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Familiarity with Indonesian language and culture.

🛠️ Keahlian

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